Terms of Use
PAYMENT: Online payment is made through PAYPAL or STRIPE, world leaders in online credit card transactions. Customers' banking information is therefore not transmitted through the WMCV website but through the PAYPAL (or STRIPE) website, secured via HTTPS. The customer must accept the PAYPAL (or STRIPE) terms of use to use this payment method. Any problems that may arise when using a PAYPAL account are the responsibility of the user or possibly the PAYPAL (or STRIPE) company, but not the WMCV company. We reserve the right to modify our prices at any time. Our goods will be invoiced at the prices and conditions in effect on the day of the order. The prices and information given on the website are in no way contractual and are given for information purposes only.
SHIPPING AND DELIVERIES: Shipping costs are given for information purposes only (see order/delivery information section) but may be modified exceptionally to adapt to specific orders. Check the good condition of the products upon delivery in the presence of the post office and immediately report any damage, if any, or refuse the package for damaged goods. Delivery times are given for information purposes only. Exceeding these times cannot result in compensation or cancellation of the order.
WARRANTIES: Manufacturers' commercial warranties apply. Manufacturers set their own criteria and must strictly adhere to any warranty claims. For your information, brands generally do not offer warranty coverage for breakage caused by dropping or modifying parts, including paint and stickers, etc.
In accordance with Articles L. 217-4 to L. 217-14 of the Consumer Code, WMCV ensures the conformity of the Products sold on the Site.
When implementing the legal guarantee of conformity, the Buyer:
- benefits from a period of two (2) years from delivery of the goods to act;
- may choose between repair or replacement of the goods, provided that this choice does not result in a cost for WMCV that is manifestly disproportionate to the other option, taking into account the value of the goods or the extent of the defect. In this case, WMCV will be required to proceed, unless impossible, according to the option not chosen by the Buyer.
- the legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
- The Buyer may decide to implement the guarantee against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, he may choose between the cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
- Any warranty is excluded in the event of misuse, poor assembly, negligence or lack of maintenance on the part of the Buyer, as in the event of normal wear and tear of the goods, accident or force majeure and the WMCV warranty is limited to the replacement or reimbursement of non-compliant or defective products.
In any event, the legal guarantees do not cover:
- replacement of consumables,
- abnormal and non-compliant use of the Products, the buyer being obliged to assert the guarantee to read the instructions for use and to apply the manufacturer's recommendations before using the product.
- defects and their consequences due to abnormal intervention by the Buyer or a third party modifying the Product (such as a repair),
- defects and their consequences linked to use not in accordance with the use for which the Product is intended.
- products that have undergone modifications, even minimal ones (non-original accessories, unbridling or electronic modification, etc.)
- defects caused by the use of the product, an accident, shock or fall
To activate the warranty, please contact us by email, sending us photos and a precise description of the problem and how it occurred.
RETENTION OF TITLE CLAUSE: In accordance with article 80.335 of the law of May 12, 1980, the goods remain our property until full payment has been made.
Right of withdrawal:
In accordance with Law No. 2014-344 of March 17, 2014 relating to consumption, known as the "Hamon Law", the Buyer has a period of fourteen days from the date of receipt to return the products ordered, at their own expense, for reimbursement.
The products must be returned in perfect condition for resale, therefore unused, in their original condition (packaging, accessories, instructions, etc.), duly sealed, and accompanied by the invoice corresponding to the purchase.
Likewise, if the product includes a warranty sheet or any other document to be completed, this should not be completed in order for the buyer to exercise their right of withdrawal.
Any product that is incomplete, damaged, or shows signs of use, or whose original packaging has been damaged, will not be refunded or exchanged. It will be reshipped at the customer's expense.
The exercise of the right of withdrawal will give rise to the buyer's choice:
- either to a refund made on the same means of payment used during the purchase
- either to the allocation of a purchase voucher
To exercise his right of withdrawal, the customer must complete the information in the following form:
Withdrawal Form
To the attention of WMCV, located at 22 rue de grattecap 33290 BLANQUEFORT FRANCE
: I/we (*) notify you (*) by this form of my/our (*) withdrawal from the contract relating to the sale of the property below:
Ordered on (**):
Returned product (**): - - - - - -
Reason for return (optional):
Received on (**):
Name (**) :
Address (**) :
Signature (only if this form is notified on paper):
Date (**) :
has / / (*)
Delete as appropriate. (**) Mandatory field. Please return this form to us by email at wmcvjohn@hotmail.com. The return address will be provided to you in response to your email.
Reminder: Any product that is incomplete, damaged, or shows signs of use, or whose original packaging has been damaged, will not be refunded or exchanged. It will be reshipped at the customer's expense or destroyed.
LIABILITY: WMCV cannot be held liable for any consequences or accidents resulting from the use of the products sold, including in the event of malfunctions or improper adjustment or assembly. As the products are sold by mail order, the user must check the proper assembly and adjustment of the equipment before using it. If they do not have the skills to do so, they should seek the help of a qualified professional. We draw customers' attention to the fact that using the products we sell can present significant dangers. We strongly advise you to always wear the necessary protections and helmets and to comply with the legislation. The buyer is solely responsible for the use of their product and must comply with the regulations specific to the use of the product in their place of residence or use (for example, the obligation to wear protections, to insure the product, to comply with the highway code, etc.).
ACCEPTANCE OF CONDITIONS:
In the event of difficulties in applying the General Terms and Conditions, the Client has the option, before any mediation or legal action, to seek an amicable solution, in particular with the help of a professional association in the sector, a consumer association, the European online dispute resolution service (https://ec.europa.eu/consumers/odr) or any other advisor of his choice. In the absence of an amicable solution, the Client may contact the Mediator CM2C (Consumer Mediation Center of Justice Conciliators) free of charge, 14, rue Saint Jean – 75017 Paris, see the website https://cm2c.net/.
In the absence of an amicable agreement, any disputes will fall under the jurisdiction of the Bordeaux Commercial Court.
Any customer who has placed an order declares that they have read and accepted without reservation our conditions of sale, are of legal age or have the prior authorization of their legal representative.
LEGAL NOTICES: WMCV is a commercial company whose manager is Mr DUBS J. Identification number: 477 776 140 RCS BORDEAUX SIREN number: 477 776 140 SIRET number: 477 776 140 00014 NAF code: 524W
Head office: WMCV 22 rue de grattecap 33290 BLANQUEFORT tel: 0609424334
(WMCV is not a store open to the public, the products are not stored at the head office but at a logistics platform, so please place your orders exclusively online)